Here at Fat Panda we offer a couple of shipping options to our customers. We try to ship all orders that get placed prior to 12:00 PM CST in one business day. In some situations though it may take up to two business days to process and ship your order. Items not available/in-stock will ship as soon as they become in stock.
We ship to all provinces in Canada with the exception of Quebec due to local provincial regulations. Available options are Canada Post Expedited. A flat rate charge of $14.99 will be applied to all shipments. We do however offer Free Shipping with any purchases over $50.00 (before taxes).
We offer free shipping after $35.00 (before tax) to Manitoba addresses.
If you need your package in a hurry we offer Xpresspost option for an additional fee.
Proof of Age Required
We utilize Canada Post's Proof of Age (Age of Majority) option on every single package, no exceptions.
Because this option is being used, a signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.
Any packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund. We will ask for proof of age on all packages!
Please do not place an order if you are not of age in your province of residence.
Order Processing
We process all in-stock orders 5 days a week, Monday - Friday (excluding Canadian holidays).
Please note, if you have received a tracking number during a weekend or major holiday, your order has been processed for shipment, but it is not picked up by Canada Post until the next business day.
We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.
Typically, in-stock orders placed before 12:00 PM CST will go out within 1 to 2 business days.
Carrier Restrictions
Canada Post does not deliver packages on Saturday or Sunday, or on major Canadian holidays.
We only ship using Canada Post.
Tracking
Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number is then sent to the email address you provided during checkout.
Customers can track their packages using http://www.canadapost.ca
May take up to one business day to view your tracking number.
