My Cart

Close

Free Shipping on Orders over $35.00!

Shipping Information

Here at Fat Panda we offer a couple of shipping options to our customers.  We try to ship all orders that get placed prior to 12:00 PM CST the same day. In some situations though it may take up to 48 hours to process and ship your order.  Items not available/in-stock will ship as soon as they become in stock.

At this time we only ship to Canadian addresses.  Available options are Canada Post Expedited.  A flat rate charge of $12.99 will be applied to all shipments.  We do however offer Free Shipping with any purchases over $35.00 (before taxes).

Proof of Age Required

We utilize Canada Post's Proof of Age (Age of Majority) option on every single package, no exceptions.

Because this option is being used, a signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.

Any packages that are Returned to Sender because Proof of Age was not able to be determined, will receive a refund but will be subject to a 20% re-stocking fee and the Shipping Fee will not be refunded.  Because of our Free Shipping promotion any packages returned due to your age not able to be determined you will still be charged for the $12.99 shipping fee on top of the 20% re-stocking fee.

Please do not place an order if you are not of age in your province of residence.


Order Processing

We process all in-stock orders 5 days a week, Monday - Friday (excluding Canadian holidays).

Please note, if you have received a tracking number during a weekend or major holiday, your order has been processed for shipment, but it is not picked up by Canada Post until the next business day.

We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.

Typically, In-stock orders placed before 12:00 PM CST will go out the same day.

Carrier Restrictions

Canada Post does not deliver packages on Saturday or Sunday, or on major Canadian holidays.

We only ship using Canada Post.

Tracking

Tracking numbers are automatically generated when we print your shipping label during order processing.  An email containing the tracking number is then sent to the email address you provided during checkout.

Customers can track their packages using http://www.canadapost.ca